Project area or title
Narrative accounts of mental health service treatment: how can we use self-reported patient experiences to improve service quality?
NHS patients publish feedback about healthcare experiences on a substantial scale. We have worked with NHS England to identify ways in which feedback enables service improvement. Feedback on mental health services frequently incorporates reflective narratives with rich insights into how services enable recovery. We know little about their information content or interpretation.
The PhD will enable the NHS to learn from narrative feedback on SMI treatment. The student will select methods and epistemological stance. Work could include: identifying public data sources; developing heuristics to identify narratives; analysing narratives; enabling service users to analyse narratives; developing knowledge products to influence policy.
Severe Mental Health
University of Nottingham